Shipping Policy

At Traeger US, we are committed to delivering your order quickly, reliably, and affordably, no matter where you are in the world. This Shipping Policy outlines our delivery process, timelines, and commitments to ensure you have a clear understanding of what to expect when you shop with us.

Order Processing Time

All orders placed on traegerus.it.com are processed within 1 to 3 business days from the date of purchase. Orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive a confirmation email with tracking information to monitor your shipment.

Delivery Timeline

We offer a standard delivery timeframe of 6 to 12 business days for all orders, regardless of your shipping destination. Please note that delivery times may vary depending on your location, customs clearance procedures, and unforeseen postal delays. While we strive to meet this timeline, we cannot guarantee exact delivery dates due to factors beyond our control.

Free Worldwide Shipping

We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network. There are no restrictions on order quantity, parcel size, or shipment weight – every order ships at no cost to you.

Customs, Duties, and Taxes Coverage

All customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery. Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.

Tracking Your Order

Once your order has shipped, you will receive an automated email containing a tracking number and a link to monitor your package's journey. If your order contains multiple items, they may be shipped separately depending on availability and warehouse location. You will receive tracking information for each individual shipment.

Lost or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please contact our customer support team immediately at press@traegerus.it.com. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

Address Accuracy

Please double-check your shipping address before completing your order. We are unable to modify or redirect shipments once an order has been processed. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend your order.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us at press@traegerus.it.com. We are here to help.